Procura Portal prompts password reset
All mobile users are using Windows Authentication, so they should not be able to change their password through Procura Portal. However, some users have been getting a prompt to change their password due to a bug in Procura Desktop. Follow the steps below to resolve:
- Log into Procura Desktop
- Open the user's Procura Mobile account
- Change it to Procura authentication
- Set the Change Password flag to false
- Change it back to Windows authentication
- Ask the user to log into Procura Portal to confirm
Users can log into Procura Portal, but not Procura Mobile
There have been instances where a user can log into Procura Portal, but not Procura Mobile. This is due to a bug in Procura Mobile. Follow the steps below to resolve:
- Delete the Procura Mobile account
- Recreate the Procura Mobile account with the exact same settings