To allow voicemail to be reached by CCT users after support hours, the analyst must forward the virtual phone to the CCT Voicemail phone at the end of the shift. This second support phone has been set up for CCT voicemail only. The phone holder will continue to monitor any voicemails that come to this phone.
At the end of the CCT shift,
1. Forward the CISCO virtual phone to the CCT voicemail phone 96046124328. This phone number has been added to the CCT Phone Contacts list under Voicemail.
At the start of the CCT shift,
1. Follow the usual instructions to call forward to an analyst phone. Call Forward article here.