User encounters a BitLocker screen

This is usually due to a Windows 10 update. To remediate:

1. Call Service Desk to let them know this computer is receiving a BitLocker screen
2. Service Desk will provide a string of numbers for you to enter
3. Once all entered, the computer will start up as normal

Note: It will likely have to be a Health Authority staff that calls for expediency

If issue persists, this may be due to a loose chassis (case).  There is a built in security measure if there is physical tampering of the hard drive to access it's data. Tightening the screws may resolve the issue.