IMMS BC Support
Daily Updates
Hardware
Support Model
Access
- Launch ImmsBC
- HA Employee – No Training, No ImmsBC access
- HA Employee – Trained, No ImmsBC access
- HA Employee – Trained, ImmsBC access, forgot password
- HA Employee – Not VPP
- Non HA Employee – No Training, No ImmsBC access
Vaccine Administration
Data Quality
Issues/Workarounds
- Information was not updated Save unsuccessful. Contact your Super User... or An error occurred. The information couldn't be updated.
- How to book an appointment if client has a Confirmed appointment in the past
- Missing lot number for a clinic - steps to add it
- "Please go to User Defaults to enable this page" pop-up keeps appearing even though defaults were set up
- COVID Clinic Signatures Record – For Immunizers
- Eligibility Questions
Inventory Management
FAQ
- How to Load Inventory for Clinics
- Interim Workflow - Client expecting to receive 1st vaccination when system says 1st dose already given
- How can I edit a Contact's information?
- Completed Vaccine Administration by mistake - Need to change to Deferred (or other status)
- Address not saving - Resulting in not being able to save the client information
- Duplicate Clients found in Search - Which to select?
Reports
- Reports for Inventory Allotment Planning for Clinic Locations
- Sched - Dose 2 Booked Appts and Products - Vaccine Planning for Second Dose Appointments
- Sched - Dose 2 Booked Appts and Products - Find Dose 2 appointments and validate they are appropriate
- Temp - Clinic Pathway Details (Today) - Client is listed in the Completed pathway status, but never came in