Issue
After the V9 upgrade, some users are experiencing labels printing larger than expected.
Resolution
To correct this issue, follow the steps below:
When printing a label, hold down the SHIFT key on your keyboard and then click OK.
(This will open the Print Setup window.)-
In the Print Setup window, untick the option:
“Do not show this dialogue unless I hold Shift key.”This ensures that the Print Setup window will always appear automatically when printing labels, so you won’t need to repeat Step 1 again.
Click OK to print.
Your labels should now print at the expected size.
Response Email Draft
Subject: Interim Solution for Label Printing Issue
Hi [User],
Thank you for reaching out. There is a known issue with label printing after the V9 upgrade when using pre-configured options.
We have an interim solution that will allow labels to print correctly. Please refer to the following article for step-by-step instructions: [Insert Zendesk Article Link].
Our Profile Team is actively working on a permanent fix, and we will provide an update as soon as it becomes available.
Thank you for your patience and understanding.