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Excelleris Outage/Lab Import Error Communication

  • Updated

Scheduled Excelleris Outage

Unplanned Outage/Lab Import Error

 

Scheduled Excelleris Outage

Internal Process for Planned Outage

  1. Excelleris (Dan Mason) typically sends a notification in advance for planned outage. 
  3. SA to conduct analysis and identify the impacted POS
  4. SA or Support Analysts to flag this to the team
  5. Clinical Informatics to prepare the content and inform SA
  6. SA to email the impacted POS. Below is an email template that was used in the past: 

 

Email Template

Subject: Outage affecting <POS> on <DATE> 

To: Impact POS and their Clinic Contacts

Hello <POS> team,

Profile EMR and Clinical Informatics has been informed by Excelleris of the upcoming outage (below this email).

 We would like explain how this outage may affect your POS. Essentially:
1.      It is possible that your POS does not receive results (or other transactions) into Profile EMR on Sunday
2.     Any results that were not received on Sunday will be imported Monday. That is to say, these labs will be one day late.
3.       Because this is a global Excelleris outage, other systems may also be affected (e.g. CareConnect) 

Please let us know if you have any questions around this messaging.

Best regards,

 

Unplanned Outage/Lab Import Error

  1. SA to notify the team as soon as issue is discovered and impacted POS has been identified. 
  2. Clinical Informatics to prepare the content and inform SA. 
  3. SA or someone assisting to email the impacted POS. Below is an email template that was used in the past. Ensure it is marked as High Importance.  Below is an email template that was used in the past: 

Email Template

Subject: Profile EMR - <POS Code> - Excelleris labs did not get downloaded for <POS Name-[LifeLabs C#]/[LM Labs C#]> 

To: Impact POS and their Clinic Contacts
 

Comms for delay in Excelleris lab import

Hello <POS Contact>

There is an issue today with the Excelleris lab reports importing into Profile EMR for JRC POS. Profile EMR team is reaching out to Excelleris to find out how to resolve this asap. We don’t have scope yet on how long it will take to resolve the issue, but it’s possible that it is more than one day. We will keep you informed as we know more.

It would be advisable to the CareConnect link in Profile EMR to check any labs that may have resulted today, until the issue is resolved, as CareConnect is not affected by this issue.

Best regards,