Password Change

Problem

The two most common scenarios requiring a password change are:

1. Production: User requests for password change
2. Testing: Test case requires specific user accounts as precondition (e.g., physician account)

Solution

Note: User requests for password changes are generally completed by Service Desk.

If using an Enrollment Analyst or Support Analyst role account

1. Login with your Enrollment Analyst or Support Analyst role account
2. In the toolbar, click on the User Password Reset icon
   
3. Use the Find User Field to select the target user. You can either type in the username or use the ellipse button to search for the user
   
4. Once a user is detected in that field, the Login Code and Full Name should auto populate (note: if you type the username in, you will need to pause for 1-2 seconds to detect)
5. Either type in a Temporary Password or click the Generate button, which will then populate the Temporary Password field
6. Click Reset Password button
7. A popup will ask for confirmation. Click Yes
   
   
8. A new popup will show that the reset was successful.
   
9. You can close the popup and the User Password Reset form now.

If using a Sys Admin role account

1. Login with a Sys Admin role account
2. Open Organisation > People & Places
3. Under Organisational Structure, select VCH/PHC EMR to include all POSes (including specialty clinics) in the search
4. Tick Include Inactive checkbox to include both active and inactive users in the search
5. Enter user information in the Find field (option of searching by code or by description available)
6. Click Find
7. Double-click user account
8. Navigate to Special tab
9. Enter New Password and Retype New Password (e.g., Winter2022)
10. Tick Force password change checkbox for Production users
    Do not tick Force password change for test cases
11. Click OK
12. For testing to log in as the user, click File > Server Login and enter user's UserID and password