Problem
The EMR unexpectedly crashes/shut down without warning.
Solution
Check the Computer's RAM
To see if the computer is running out of RAM when the application is running slow, you can do the following check:
1. Right click on task bar (blue bar in the bottom of the screen).
2. Click on Start Task Manager
3. Click on Performance tab
4. See memory to see if all memory is being used
5. If it is, close some of the applications (Internet explorer, Chrome, etc.) OR restart the computer.
Other Options
1. Re-start and have the user try exact same thing again. If still an issue could be a problem with the vendor software code.
2. Try steps in this Troubleshoot EMR Performance Issues
3. Report to PCC EMR System Administrator [VCH] (PCCEMRSystemAdministrator@vch.ca) who will review code as a starting point