ServiceNow

Support Key Numbers and Contacts

• Support Key Numbers and Contacts

Introduction to ServiceNow

• Service Management Hub (SMHub)
• Access ServiceNow
• Assignment Groups

Configuring your Workspace

• Set up Filters
• Add a Filter as a Favorite
• Delete a Filter

Incident Management

• Add a Note to an Incident
• Assign an Incident to Yourself
• Create a New Incident
• Customize Incident List Columns
• Incident Clocks and States
• Resolve an Incident

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